“This is Service Design Thinking” Marc Stickdorn, Jakob Schneider.

I recommend this book for anyone interested in design thinking and its applications.   There are several useful models and definitions.   The more models the less clarity.  I  found myself trying to distinquish between models and circumstances.   You can pick and choose among the definition of service design thinking in the book.    Why am I recommending a book that I am finding fault with?   Without knowing the fundamentals of design thinking you will be left behind and be at the mercy of design thinkers.

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