The New Reality

Posted by on October 2, 2012 at 10:23 am

Confidential To: The CEO From: The Former CEO, now Chairman of the Finance Committee Date: October 2012 Re: The New Reality Thanks for the extremely gracious reception you gave my last memo. I’m glad you found it useful. Thanks also for asking me to write another memo. I’m flattered. Doubly so because I really intended [...]

Build A Bear: Target Audience.

Posted by on October 2, 2012 at 9:00 am

I have never seen an 8 year old drive a car.  I believe that is against the law.  I have never seen 8 year olds go to malls between the hours of 9:00 to 3:00 they are in school.  I believe that 8 year olds go to BBW web-site.  If they purchase bears over the [...]

General Electric

Posted by on September 10, 2012 at 12:02 pm

“General Electric, during the Jack Welsh era, when the company’s flagship product was not an industrial turbine or a refrigerator or medical imaging device but a quarterly earnings number that reliably met or ever so slightly exceeded earnings guidance.  Because of Environmental’s demands for reliability, work is only secondary in the business of making stuff [...]

Instruction Manual Update: Build-A-Bear.

Posted by on February 24, 2012 at 10:03 am

In my book, I discuss Build-A-Bear being a prisoner of the past. Last week the stock was down approximately 25%. The traffic in the retail stores were down, sales and earnings were below estimates and marketing did not drive sales and earnings. Build-A-Bear has the following choices; it could sell the business, it could find [...]

McKinsey – Left Brain Thinkers In A Right Brain World

Posted by on November 28, 2011 at 11:08 am

In A Whole New Mind, Daniel Pinks writes about the thinking skills that will lead to success in the future. The brain’s left hemisphere is sequential, logical and analytic.  The brain’s right hemisphere is non-linear, intuitive and creative. The defining skills that powered the Information Age of the previous era were “left brain” capabilities. They [...]


Posted by on April 14, 2011 at 6:08 pm

Consultants like to burrow themselves into a corporation like the people who announce the weather on TV. Bottom Line: They cannot resist padding their parts and over-dramatizing the obvious. No sucking up allowed.


Posted by on February 22, 2011 at 3:18 pm

Take on experts. Experts skate by because of their expertise, which in many cases is built upon their biases. Encourage and manage dissent throughout the enterprise. Expertise has to be democratized. Trust your instincts. Instant experts are ordained by the media. Experts in the financial services business and the automobile industry did not turn out [...]